Claims Center
Claims Center
Claims Center
We understand the hassles that come along with filing your claims, which is why we want to make this process as quick and painless for you as possible. Below you will find all the information you will need to file claims, appeals, and to check your claim statuses.
How to submit a claim?
MAIL:
UnitedHealthcare StudentResources P.O. Box 809025 Dallas, TX 75380-9025 |
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FAX:
Attention to Claims Department 469-229-5625 |
File a Medical Claim
Submit a claim by MAIL
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Submit a claim electronically
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It’s easy! Just download the claim form below.
Fill out the first page with:
When sending claim information:
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Your Doctor can also submit a claim electronically, using Emedeon (formerly WebMD).
This gives a faster turn-around time than submitting a claim by mail. Check with your doctor to see if they are a participant. If they are, show them your ID Card. The Emedeon information is printed on the back of every ID Card. |
File a Prescription Claim
To submit a claim for reimbursement for a prescription that you paid for out of pocket, please print a copy of the Generic Reimbursement Claim Form:
Information and documents that need to be submitted:
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Directions:
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1. Clip, do not staple, all bills to the completed form.
2. Make sure all bills or itemized receipts indicate:
UnitedHealthcare StudentResources P. O. Box 809025 Dallas, TX 75380 Fax to: +1 469-229-5625 |
This information can usually be found on the receipt which is stapled on the outside of the packaging or in some cases located inside. Contact your pharmacist for more information.
File an Appeal
To file an appeal, please include the following information:
1. A letter requesting an appeal to your claim(s), including your:
3. Medical Records including all test results from all providers visited for the specific injury/sickness that you are appealing.
Once we receive the documentation, your appeal will be reviewed and a written response will be mailed to you. The response will include what the findings were, if the appeal was approved or denied, and the reason for the final decision.
1. A letter requesting an appeal to your claim(s), including your:
- Name
- Address
- Phone number
- UnitedHealthcare Student ID number
- Date of service for your injury/sickness
- Claim number(s) (located on the top of your Explanation of Benefits)
- Email address
3. Medical Records including all test results from all providers visited for the specific injury/sickness that you are appealing.
Once we receive the documentation, your appeal will be reviewed and a written response will be mailed to you. The response will include what the findings were, if the appeal was approved or denied, and the reason for the final decision.
Check Claim Status
If you are a student and would like to check on the status of a claim that you or a provider submitted, you will need to set up a MyAccount if you have not done so already.
Please visit our My Account Center to log in to an existing account or to create a new one.
Please visit our My Account Center to log in to an existing account or to create a new one.